Return and Refund Policy

All purchases from OpenFormula are final. Due to the specialized nature of chemicals and raw materials, including product-integrity, safety, regulatory, and storage considerations, we do not accept returns or exchanges and do not provide refunds for correctly supplied products.

Customers are responsible for reviewing all product information, specifications, grades, quantities, and intended-use requirements before approving an order.

Damaged, Incorrect, or Nonconforming Products

If an order arrives damaged, contains an incorrect product, or materially differs from the specifications confirmed in your order, please contact us within five business days of delivery.

Include your order or quote number, a description of the issue, and photographs of the product and packaging. Do not use, transfer, repackage, or dispose of the affected product until you receive instructions from OpenFormula.

After reviewing the claim, OpenFormula may, at its discretion and as appropriate, replace the affected product, issue a full or partial refund, or provide another reasonable resolution. Products may not be returned without prior written authorization and return instructions from OpenFormula.

Order Cancellations

Cancellation requests must be submitted before an order has been processed, sourced, packaged, or shipped. Once order processing has begun, the order cannot be canceled or refunded. Custom, special-order, private-label, and made-to-specification products cannot be canceled after written order confirmation.

Contact Us

Questions or claims regarding an order should be directed to:

OpenFormula
Email: cs@openformulachem.com
Phone: (561) 291-8758

This policy does not limit any rights that cannot legally be excluded under applicable law.